Level 2 Certificate in Principles of Business Administration
Is your company based in the UK? Business administration courses, such as our Level 2 Certificate in Principles of Business Administration, provide learners with the knowledge needed to work effectively in business administration roles. This qualification aims to provide your employees with a thorough understanding of all the aspects of a business administration role. This will increase teamwork and morale as staff become more aware of how to communicate effectively and support their colleagues.
Unit 1: Principles of providing administrative services
In this unit your employees will learn about a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit will also allow your employees to understand the impact of delivering poor customer service.
Unit 2: Principles of business document production andinformation management
Within this unit your employees will discover how to prepare and distribute business documents and identify how information is managed in business organisations.
Unit 3: Understand communication in a business environment
In this unit your employees will learn about the requirements of written and verbal business communication, including how to identify appropriate body language and tone of voice when communicating verbally.
Unit 4: Understand employer organisations
This unit will provide your employees with an understanding of organisational structures and the differences between private, public and voluntary sectors.
Unit 5: Understand how to develop working relationships with colleagues
In this unit your employees will learn about the principles of effective team working, what is expected of a buddy and techniques for providing feedback.
This unit will provide your employees with an understanding of how to deal with incoming and outgoing mail, reception services, diary systems management, event organisation and systems for financing in administrator roles.
This unit will provide your employees with an understanding of how to create text from recorded notes as well as knowledge of organisational procedures for storing confidential information.
The benefits of this course include: